![]() ![]() If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. Please remember it can take some time for your bank or credit card company to process and post the refund too.We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice. If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). You can always contact us for any return question at and issues ![]() Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. ![]() To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. ![]() Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times. If you do not receive your item within 10 business days, please contact our customer service team. Delivery might take longer than expected due to various The expected time delivery given by each courier is for reference only. A re-delivery cost will occur if the parcel has to be resent. If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if you are not home at the arranged time. Your item arrive at your door at your convenience. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure Up your parcel in your local Post Office. If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick A re-delivery cost will occur for any products that are returned to us. If there are any address discrepancies with your order the product is returned to us, a customer care team In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email. We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.ĭue to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated. HOW LONG DOES IT TAKE TO SHIP TO MY LOCATION?įor customers in VIC, approximately 3 - 5 working days įor customers in NSW, SA, ACT, approximately 4 - 8 working days įor customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.ĭue to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:įor customers in VIC, approximately 8 - 13 working days įor customers in NSW, SA, ACT, approximately 10 - 15 working days įor customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.ĭelivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment). ![]()
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